Roomy is a link page drawn as a room, at roo.my and in the Roomy app. It is run by Quartz Apps LLC, the developer of the Roomy app, and it is for people aged 13 and over. This page sets out our standards against child sexual abuse and exploitation (CSAE).
Zero tolerance
We have zero tolerance for child sexual abuse and exploitation. Our Terms of use and Community guidelines ban:
- anything that sexualises anyone under 18, in a picture, a link, a handle, a message or anywhere else on Roomy;
- child sexual abuse material (CSAM), and links to it;
- using a room, a link or a message to target children.
There are no chats, no comments, no location tracking and no ads. Mailbox messages can only be left by people who are signed in and have a room, they can’t hold links, and the room’s owner can delete, block or report them.
How to report
- In the app: open the room, tap ⋯, then Report. For a message, open it in Settings, Messages and tap Report.
- On the web: press Report at the bottom of the room’s page. You don’t need an account. For a message, press Report on it in your Messages.
- By email: write to childsafety@roo.my.
In the app or on the web, choose Child safety as the reason. The room’s owner is never told who reported it.
If a child is in danger right now, call your local police. You can also report child sexual abuse material directly to NCMEC’s CyberTipline at report.cybertip.org or, in the UK, to the Internet Watch Foundation at report.iwf.org.uk.
What we do
- Every report goes to our moderation queue, where people act on it. Child safety reports go to the top, and each one alerts our moderators straight away.
- When we find child sexual abuse or exploitation, we remove it, close the account, report it to the National Center for Missing & Exploited Children (NCMEC), and keep what the law requires. We do the same for rooms or links used to target children.
- A picture taken down for child safety is kept out of sight for a year after we report it, as US law requires.
- While a child safety report is open, the account it is about can’t be deleted.
How we find it
- Reports. Anyone can report a room, with or without an account.
- Review. Newly uploaded pictures are listed for our moderators to look at.
- Automated checks. We use Cloudflare’s CSAM Scanning Tool, which compares what roo.my serves against known child sexual abuse material. Every uploaded picture is compared with fingerprints of pictures we have removed, and a close match is refused. Handles, bios, notes and messages are checked against a list of offensive words.
Reporting to NCMEC, and the law
We report apparent child sexual abuse material to NCMEC’s CyberTipline, which passes reports to the police. We keep what we reported for a year after the report, as US law requires. We may also report to the police.
We follow the child safety laws that apply to Roomy, including the US law that requires us to report to NCMEC. If we learn that an account belongs to a child under 13, we delete it. A parent or guardian who thinks their child under 13 has a Roomy account can email privacy@roo.my with the handle, and we will delete it.
Our contact for child safety is childsafety@roo.my, at Quartz Apps LLC. Write to it to report a concern, or with questions about how we keep children safe on Roomy.