The short version
- Roomy sells nothing. Nobody pays us any money, so there is no money to refund.
- Coins are earned, never bought, and have no cash value. They are never paid out or exchanged for money (see Coins in the Terms).
- A gift that doesn't land gives its coins back to the person who sent it, on its own.
- If something went wrong, we fix it, or put the coins back. Email support@roo.my.
Coins you spend
When you spend coins on something for your room, it is yours to use in your room while your account is open and Roomy runs. A coin spent stays spent: we don't take back what you got with it, and we don't give the coins back because you changed your mind.
A tip goes to the room you tipped as soon as you send it, and it can't be undone.
Gifts
You can send something from the shop to another roo.my name, paid in coins. The coins come back to you, on their own and in full, if:
- the person it's for says no thanks;
- they already have it;
- nobody claims the name within about 90 days;
- the account it was waiting for is deleted before it is kept.
Once the person it's for keeps a gift, it is theirs, and the coins don't come back.
If something went wrong
If something you got with coins doesn't arrive, doesn't work, or isn't what the shop said it was, or your balance looks wrong, email support@roo.my with your handle and what happened. We'll fix it, or put the coins back. We correct mistakes in a balance either way, up or down, as the Terms say.
Coins taken away
If coins were earned by breaking the Terms, for example with extra accounts, bots or invites that aren't real, we can remove what is left of them. When an account is deleted or closed, its coins end. Neither is refunded in money or in anything else.
If anyone asks you to pay
We never ask for money for coins, a handle or a room. If someone does, it isn't us: please report it with the Report link on their room, or email abuse@roo.my.
If Roomy starts selling things
If Roomy ever sells anything for money, this page will say how refunds work for it before anything is sold, and we will tell account holders first, as the Terms say.
Email support@roo.my.